Hi, I'm Shailly.

I design AI-powered B2B products that make complex systems feel simple and human.

Designing clarity, trust, and empathy in every user interaction.

5+
Years of Experience
40+
Projects Completed
12+
Happy Clients

Projects I'm proud of

MAN Genuine Parts & Accessories
How do you design a parts shop for workshop mechanics who can't afford downtime? I built MAN's first e-commerce platform from zero — shipped across 4 European markets.
B2B Digital Platform End-to-end user journey
American Airlines — Passenger Experience
During travel disruptions, passengers often abandon digital tools due to low trust. This project explores how GenAI can rebuild trust, reduce friction, and improve recovery experiences.
GenAI Agentic AI
American Airlines app showing flight disruption
New
ADAC Fahrzeugwelt
Redesigning Germany's largest automotive marketplace — making it easier for millions of drivers to find, compare and buy their next vehicle.
Automotive UX Vehicle marketplace platform
ADAC Fahrzeugwelt
Wanderlust — Silversea Cruises
What does it feel like to explore Antarctica? I designed an emotion-led experience for ultra-luxury cruise travellers — where every interaction had to feel as rare as the destination.
UX Research & Strategy Luxury Travel
Silversea Cruises
Design Metrics for UX Benchmark
How do you know if your design is actually better than the competition? I built a benchmarking framework that turns qualitative UX into measurable, comparable metrics.
User Research UX Benchmark Framework
Design Metrics Benchmark
Bulk Classification of Data
Classifying thousands of data entries manually is brutal. I designed an AI-assisted workflow that lets analysts bulk-classify at scale — without losing accuracy or control.
AI-Assisted UX Data classification tool
Bulk Classification
Coming soon
Linda — Water Assistant (Politecnico di Milano)
A conversational AI assistant that helps people understand and reduce their water consumption — designed at Politecnico di Milano with behaviour change at the core.
Water AI Assistant Politecnico di Milano
Linda Water Assistant
Coming soon
AI in Practice

Not a framework. Real work.

Four moments where AI changed how I worked — each one from a shipped project, each one with a decision only a designer could make.

MAN · Research

4 interviews → 12 themes in 1 hour

Used Claude to cluster patterns from user interviews in Köln. Cut 3 clusters manually before they shaped the brief.

Claude Lookback Maze
AI clustered · I decided what stayed
MAN · Catalog

2,400+ SKUs classified in an afternoon

Parts catalog buried in unstructured PDFs. AI parsed and grouped every SKU — output directly shaped navigation and filters.

Claude PDF Extraction
Weeks of taxonomy → one session
MAN · Wireframing

5 layout variants in half a morning

Generated 5 wireframe variants for the Parts PDP. Picked one, discarded four. Time saved went to usability testing — which found the real issues.

Figma Claude
2 days → half a morning
MAN · AI Confidence UX

Designed the failure state nobody else built

When AI isn't confident, it should say so. I set <0.5% hallucination rate as a design requirement — not just an engineering metric.

Figma Claude
<0.5% hallucination rate as a design requirement
Team · Culture

Shifted the team from AI for speed → AI for quality

Started using Claude to critique designs before reviews. UX issues surfaced earlier. Stakeholder sessions got sharper.

Claude Figma
AI as quality partner, not just a time-saver
Team · Tooling

Built AI tooling that lifted the whole team

A critique-assistant Figma plugin used across Design and Engineering — junior designers catching issues before stakeholder review.

Figma Claude ChatGPT
Issues caught earlier · Quality raised across the team

AI doesn't design. It removes the work that slows designers down — so I can spend more time on the decisions only humans can make.

Contact

Interested in senior design roles at the intersection of AI capability and human need — at scale.

Open to the right opportunity. If you're building something complex and need a designer who thinks in systems — I'd love to talk.

MAN
ADAC
SILVERSEA
🔒
PROJECT

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